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How is your company perceived ?


SMILE, because your incoming calls will never give you a second chance to make a "First Impression".

Smile is the Screen Based Console for the Nortel PBXs (Meridian 1, CS1000) that will help your operator to improve the service provided to your customers.

Are customers very important to your company ?

Do they really need all your attention and care ?

Don't hesitate to give them a "Smile" for welcoming them...

The Smile application will:

  • Inform the operator about the number of calls waiting in the console queue
  • Indicate the type of calls waiting

  • Let the operator choose the type of calls she/he will answer first.

  • Show call status graphically

  • Give access to an internal up to date directory

  • Query an external LDAP Directory, ready at the touch of a button

  • Provide the operator with advanced search criteria's

  • Connect easily the operator to the World Wide Web to browse directly predefined sites

  • Remind your calls on hold

  • Integrate with MS Outlook Calendar to consult the agenda of the searched person

  • Enable the operator to send an e-mail to the searched person

  • Enable employees to send e-mails to update the Smile note field associated with their record

  • Enhance your company image

Question ? Contact us
 


SMILE, because your incoming calls will never give you a second chance to make a
"First Impression".

Intro
User Interface
Integration
Requirements
Free Downloads
Technical training (Sample)
Free TRY License (for Distributor/Reseller)